Privacy Policy

Premier Lanka Voyages,

Premier Lanka Voyages is a division of Maribel Investment Holdings (Pty) Ltd, Australia, a specialist travel organisers who focus specifically for in-bound travelers into Sri Lanka. Our business operates out of Sri Lanka and through our other overseas operations. Our services are as advertised.

PRIVATE POLICY STATEMENT

Premier Lanka Voyages, are very serious about protecting your privacy. Your trust in us is our most important asset. This privacy policy explains how Premier Lanka Voyages may collect information from you via our website and booking and how that information may be used subsequently. If you have any queries in relation to this privacy policy, please contact info@premierlankavoyages.com.

Although we attempt to keep all information accurate and up to date, the accuracy and timeliness of the information provided cannot be guaranteed. We provide all content for informational purposes only and make no representations or warranties of any kind regarding the same. Premier Lanka Voyages website were designed to provide information about the company, its products, and links where necessary to specific external sites. Use of this system for any purpose other than that for which it was designed is unauthorised and prohibited.

By browsing and using our website you agree to this policy governing your use of the website. If you do not accept this policy, you should not use our website.

This policy applies only to this website and not to other websites to which we may provide links to. We also enter into agreements with commercial partners whose websites may be mentioned by us and which you may visit directly through our website. These websites are not subject to our privacy policy. You are advised to read the privacy policy of such other websites.

We may change our privacy policy from time to time without notification and you should regularly review this policy when you visit our site.

Collection of information

In order to provide the services you want, and to allow you to experience a more personalised one-to-one service when you revisit us, we may ask about your interests, preferences and wish list to be included in your holiday or in the package that has been offered and if you have visited Sri Lanka before. We find these out by asking you, by reading your comments and by looking at which are the most popular areas of our site visited by you.

Collection of personal information

We will only collect personal information from you (such as name, address, telephone number, email address etc) which you have provided voluntarily to us either by completing registration or enquiry forms or sending emails to us. Please do not submit your personal data to us if you do not wish us to collect it.

Examples of where we may collect your personal information include (without limitation):

  • If you request a newsletter or an update of services we ask for your name, address and e-mail address. This is so we can effectively mail out the requested items.
  • If you submit a holiday enquiry we ask for your name, telephone number and e-mail address. This is so we can effectively return the requested information to you.
  • If you enter a contest or promotion through Premier Lanka Voyages we ask for your name, address and e-mail address. This is so we can run the contest effectively and let you know if you have won.
  • If you order a product or service from us we may ask for information including your name, e-mail address, delivery and billing address, credit or debit card number and expiry date. Sometimes we may ask for your telephone number to be forwarded to the couriers who may deliver your order. These details allow us to process your orders efficiently and promptly.
  • If you use our “Call Back” service, we ask for your name and telephone number in order to be able to respond to you effectively.
  • If you submit a CV for employment or as a student seeking temporary sabbatical work in Sri Lanka, we ask for your name and email address in order to effectively respond to your application.
  • If you submit feedback to us through our Feedback service.

Collection of additional information

In addition to asking you to submit personal information, we may collect information about you automatically when you visit the site. The collection of information may involve the use of cookies and web beacons. This allow us to monitor visitors to our site. If you choose not to receive our cookies or web beacons, we cannot guarantee that your experience with our website will be as quick or responsive, as you would otherwise wish.

Use of your information

You agree that we may obtain, hold, correlate, merge and use your information (including personal information) for the purpose of providing you with our services and ancillary services and for our internal business purposes. These include (without limitation):

  • Personalising your visits to the site and developing the design and style of the site to improve our services to you;
  • To inform you about the latest changes to our website, or products, services or promotional offers that you might find interesting;
  • Communication (and personalising such communication) with you and from other reputable and trustworthy third parties (if you have agreed to such);
  • Informing you if you have been successful in any of the competitions or promotions;
  • Compiling customer reviews;
  • For market research purposes;
  • To prevent you from posting illegal, offensive or objectionable comments on our sites;
  • To enable third parties to carry out statistical analyses, technical, logistical or other functions on our behalf including determining behavioral preferences to manage online advertising;
  • For strategic development;
  • For any purpose required by law or regulation;
  • For accounting purposes.

As we will have the option and own Copyright to publicise on our testimonial and/or blog site any photos, video clips taken by Premier Lanka Voyages, we are authorised by you to use any such pictures, video clips in our testimonial and/or blog site within our website and/or any other advertising medium that we may use to market our Services. In the event of the client not wishing for such pictures and/or video clips to be omitted from our website, the onus is on the client to request the removal of such content.

Sharing Information

We may disclose your information to any company within the Premier Lanka Voyages group of companies by means of a centralised database to which all companies have access or by means of a direct transfer of data from one office to another.

We may provide third parties, at our discretion, with certain aggregate statistical data about your use of our websites, which data may include demographic data such as age range and/or geographic location of groups of user. It will not include information that could personally identify you.

We reserve the right to access and to disclose personal information to comply with applicable laws and lawful government requests or requests by applicable regulatory bodies, to operate our systems properly or to protect either ourselves or our other users.

We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of Premier Lanka Voyages.

It may sometimes be necessary to transfer personal information overseas. When this is needed such information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with our private policy terms.

Surveying emails

We may monitor and keep records of email communications which you send to us and other communications with you in accordance with this policy and our other business interests.

Safeguards and Security

No data transmission over the internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our sites.

Modifying or accessing your information

Should your personal information change, or if you no longer wish to receive newsletters or services you have signed up for, or have any other queries please email info@premierlankavoyages.com including pertinent details of your request.